Frequently Asked Questions

Our current estimated delivery timeframe is 4–5 weeks from the time your order is confirmed. You will receive updates as your reformer moves through production, quality checks, and freight delivery.

Each Lioralet™ Studio Reformer is prepared with care, checked for quality, and shipped as a large-format fitness item. Because reformers are not small parcel items, the delivery process takes longer than standard packages.

Yes. Once your reformer has entered the shipping process, tracking information will be sent to the email or phone number used at checkout.

At this time, Lioralet primarily serves customers in the United States. For questions about availability, contact us at pilates@shoplioralet.com.

Please contact us as soon as possible at pilates@shoplioralet.com or text 917-507-4518. Address changes may not be possible once the order has already been processed or shipped.

Yes. Lioralet offers financing through Affirm at checkout. Select Affirm during checkout to view available payment options, subject to approval.

No. We do not offer Shop Pay Installments. Our current financing option is Affirm.

Affirm approvals are handled directly by Affirm and may depend on eligibility, credit factors, and other information. Lioralet does not control Affirm approval decisions.

Payment is collected at checkout when your order is placed. If you use Affirm, your payment schedule will be shown by Affirm during checkout.

Yes. The Lioralet™ Studio Reformer is designed for at-home use with a space-saving foldable design, making it easier to store when not in use.

Yes. The reformer can be used by beginners and experienced Pilates users. We recommend starting slowly, learning proper form, and following guided routines if you are new to reformer Pilates.

Your reformer is designed to be simple to set up at home. Some light setup may be required depending on your delivery configuration.

We recommend placing your reformer in an open area with enough room to move comfortably around the machine and perform Pilates movements safely.

The Lioralet™ Studio Reformer is designed to bring a studio-inspired Pilates experience into your home, allowing you to train on your own schedule without needing to attend regular studio classes.

Your order includes the Lioralet™ Studio Reformer and the included essentials shown on the product page at the time of purchase.

Our support team is here to help. Email us at pilates@shoplioralet.com or text us at 917-507-4518.

If there is a delay, we will do our best to keep you updated. Large fitness equipment can sometimes be affected by freight scheduling, transit handoffs, and carrier timing.

Please contact us as soon as possible after placing your order. Cancellation availability depends on whether your order has already entered processing, production, or shipping.

Please contact us immediately with photos of the packaging, the reformer, and any visible damage. Email pilates@shoplioralet.com so our team can review and assist.

You can email us at pilates@shoplioralet.com or text our support line at 917-507-4518.