Lifetime-Warranty

Lioralet Lifetime Warranty

Our Promise

We build equipment for a lifetime of practice. If something fails under normal home use, we make it right for as long as you own your Lioralet Studio Reformer.

Who Is Covered

The original retail purchaser with proof of purchase. Coverage is not transferable.

What Lifetime Means

Coverage lasts for the entire period that the original purchaser owns the Lioralet Studio Reformer. If the product is resold or given away, coverage ends.

What Is Covered

Structural Frame

  • Cracks, breaks, or warping of the main frame under normal home use
  • Folding and locking assemblies that affect safe operation

Mechanical System

  • Carriage, rails, wheels, footbar mechanism, risers, pulleys, rope system, and hardware that fail under normal use
  • Springs that break or lose safe function under normal use

Note: Normal gradual change in spring tension over time is not considered a defect.

Upholstery and Padding

  • Seam separation or material failure that affects function under normal use

Note: Routine cosmetic wear, minor scuffs, or color variation are not considered defects.

What Is Not Covered

  • Misuse, abuse, impact, improper assembly, or improper storage (including outdoor or damp environments)
  • Commercial, professional, rental, or group facility use unless a separate written commercial warranty is purchased from Lioralet
  • Cosmetic wear that does not affect performance (scratches, scuffs, minor dents, natural variation in wood grain or finish)
  • Damage from liquids, chemicals, pets, pests, or extreme environmental conditions
  • Modifications, third-party parts, or unauthorized repairs
  • Normal gradual changes that do not affect safe use (minor noise, minor finish wear)
  • Loss or damage during moves or transport after initial delivery
  • Bolts, screws, bushings, knobs, caps, and similar components that fail under normal use

How We Make It Right

Parts-First Approach

  • Lioralet supplies replacement parts at no cost for covered issues
  • Clear guides help with simple self-installation

If Parts Cannot Solve It

  • At Lioralet’s discretion, we will repair or replace the defective component with an equal or better part
  • If a part is discontinued, we will substitute an equal or better current part that fits and functions properly
  • In rare cases, Lioralet may offer product replacement or a reasonable credit toward a new unit

Shipping for Warranty Parts

  • Standard shipping for replacement parts is covered by Lioralet within the original country of purchase
  • International shipments or expedited services may require a shipping charge (quoted before fulfillment)
  • Lioralet may request the return of defective parts. If required, we provide a prepaid return label within the original country of purchase

Your Responsibilities

  • Perform basic care (wipe rails, check fasteners periodically, avoid harsh cleaners)
  • Retain proof of purchase and the serial number label
  • Stop using the product if a safety-related issue is suspected and contact Lioralet Support

How to Make a Claim

  • Contact Lioralet Support and select Warranty
  • Provide order number, serial number, photos or video, description of the issue, and shipping address
  • We diagnose within 2 business days and confirm the solution
  • Approved replacement parts ship promptly (tracking provided)
  • If a return is required, a prepaid label will be issued

Important Definitions

Normal home use: Private residential use by the original purchaser, following care instructions.

Defect: A failure in materials or workmanship that prevents safe or intended use under normal conditions.

Limitations

This warranty is the exclusive remedy for covered defects. Lioralet’s liability is limited to repair, replacement, or credit and will not exceed the original purchase price.

Lioralet is not responsible for incidental or consequential damages except where prohibited by law. Some regions do not allow these limitations, so they may apply only to the extent permitted.

This warranty gives you specific legal rights, and you may have additional rights depending on your location.

Policy Updates

Lioralet may update this policy for future purchases. Your coverage is determined by the policy in effect on your purchase date and any written terms included in your order confirmation